Updated review: When I initially received the chair, both of the arm rests were broken as shown in the images attached. I contacted the seller and they were very nice and quick to respond. They offered to send new arm rests at no additional cost. Unfortunately, when those arrived, one of them was also split. I assume the issue is how the pieces are packaged and shipped, so I recommended they improve the padding, etc. of the packing and they said they would do that.I decided to try to salvage the pieces I did receive. I used wood glue and clamps on the least damaged arm rest and let it dry overnight. Then I sanded them down and assembled the chair the next day. So far it has held up ok, but you can see the line of wood glue where I repaired it.Comfort-wise, the chair is on the firm side but comfortable. Luckily it comes with a matching lumbar pillow which is nice since the seat is quite deep. Seat height is good (I am about 5'9").These chairs are really nice. Big cushion to sit on and comfortable back. Very sturdy. Makes a nice addition to any room. Great customer service if you have any questions.After speaking directly with the manufacturer, the concerns that I expressed earlier have been addressed completely. I am satisfied with the resolution and they provided Customer Service that exceeded my expectations. Thank youThe reason I removed one star is because I found the issue on the arms after I assemble it.Now I don't know should I disassemble it and return. ☹️Overall it is a nice chair. Takes me 30 minutes to assemble it. Not too bad.When I received the chair, both arms were split. I contacted the company thinking I needed to return the whole chair. They offered to send replacement arms. The replacements arrived quickly and I was able to assemble the chair. The company made every effort to make sure I was satisfied with my purchase and was quick to respond to me. Though the chair itself was a little tricky to assemble, I love it in my living room. I would buy from this company again.These chairs are exactly as described! Love the shape, color, and just how “zen” they make a room look/feel.They look good and feel sturdy. The seller was very responsive and professionalArrived packaged well. Not too heavy. Easy to assemble. Very nice accent chair and comfortable. Sellers responded promptly any questions or concerns. Would recommend 10/10